SHIPPING & RETURNS
At Thriftrich Collection, we want every shopping experience to be simple, transparent, and enjoyable. Please review our shipping, return & exchange and refund policies below.
SHIPPING
Order Processing
Orders are carefully prepared and processed after payment has been confirmed. Processing times may vary depending on order volume, weekends, and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.
Delivery Times
Delivery times may vary depending on your location and the shipping method. While we do our best to ensure timely delivery, shipping carriers may occasionally experience delays that are outside of our control.
RETURNS & EXCHANGES
We want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return or refund in accordance with our return policy.
To be eligible for a return or exchange:
-
The item must be returned in the same condition it was received.
-
Original tags (if applicable) should remain attached.
-
The return request must be submitted within the approved return period.
-
Proof of purchase may be required.
Please note that most of our items are one of one and may not be eligible for exchange buy may be return eligible.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item so we can review the issue and provide the appropriate resolution.
RETURN SHIPPING
Customers may be responsible for return shipping costs unless the return is due to an incorrect or damaged item received from Thriftrich Collection.
REFUNDS
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
NEED ASSISTANCE?
If you have any questions about shipping, returns, or your order, we're here to help.
Please visit our Contact page or reach out through our official social media channels, and we'll be happy to assist you.